Terms of purchase

Terms of purchase/ terms of use/sale policy

It is important that you feel secure when you make a purchase at Nordic Design Collective. Therefore we always follow the recommendations made by The Swedish Consumer Sales Act 

If you have any questions, do not hesitate to contact us at info@nordicdesigncollective.se or +46-8-55 11 46 92.

1. Products
Shippingcosts are always included in the prices. For EU residents, swedish tax (25%) is included in the prices. For non-EU residents, the prices are shown without tax. Taxes or custom fees may be applied upon delivery by local custom authorities.

The images presented at each product is to be seen as illustrations and can not be guaranteed to reproduce the exact look. Colors may vary between different screens.

A purchase agreement is made between the customer and Nordic Design Collective / Designmarknaden i Sverige AB.

2.  Terms of shipping

The products are sent directly from each designer, which means in case you have ordered products from several designers - you will receive several packages. Delivery time for each product is listed at the producepage and on your orderconfirmation.

Shipping cost are included in all prices at Nordic Design Collective.

If the delivery time will be longer than stated in your order confirmation, we will notify you as soon as the delay comes to our attention. You have the right to cancel your order in connection to that.

We will make a refund in a couple of days from the cancellation.

3. Returns and exchanges

According to Swedish law, you have the right to cancel your order within 14 days from the date you received your product.

You have the right to open the package to look at the goods. The item being returned must be unused, in full original packaging and undamaged.

Always contact us at info@nordicdesigncollective.se before you return a product so we can provide you with the returnaddress. Do not forget to leave your order number.

When exchanging or returning a product you are responsible for all additional delivery costs.

All refunds are made by Nordic Design Collective within 30 days from the date the designer received the product.

3.1 Custom made /customized products

According to Swedish law, products that are personalised, special made or customized after your requirements are generally non-refundable.  It is the designers responsibility to inform the customer at the productpage if a product is non-refundable. 

4. Complaints

Please contact us at info@nordicdesigncollective.se if you want to make a complaint. Do not forget to leave your order number for faster processing.

In cases you need to send a product back to us, we will provide you with the returnaddress. In these cases the designer will pay the shipping cost.

All refunds are made by Nordic Design Collective within 30 days from the date the designer received the product.

5: Payment

5.1 Creditcard

We are partnering with Dibs for creditcard payments, allowing for payments with VISA and Mastercard. When choosing to pay with your creditcard you will be redirected to a secure connection with Dibs. We do not get access to any details or creditcard numbers. 

Dibs is an authorized payment provider and is handling the payment towards your bank. They are handling your creditcard information in accordance to the international security standard PCI DSS. 

5.2 PayPal

We are partnering with Paypal for payments. 

6. Privacy

Nordic Design Collective will keep your personal information (email address, shipping address and name) in our customer database. No unauthorized person has access to this register. We never pass on your email address to any third party exept to the companies that handles our payments (DIBS / PayPal/Klarna). 

You can always contact us at  info@nordicdesigncollective.se. to change or delete your personal data.

7. Disputes

Our policy is to always follow Allmänna Reklamationsnämndens recommendations, if there is a dispute with the customer.

8. Age

Nordic Design Collective only makes purchase agreement with adults. That means that you must be over 18 years of age to place an order.

9. Other

Nordic Design Collective reserves the right to amend any information, including but not limited to prices, specifications and product offerings without prior notice. In case a product is out of stock at a given price or the item is deleted, Nordic Design Collective has the right to cancel the order and refund the amount paid by customer.

 

Nordic Design Collective

info@nordicdesigncollective.se

+46-8-55 11 46 92

Designmarknaden i Sverige AB
Simrishamnsgatan 3B
214 23 Malmö 

VAT no SE556753345901